FAQ

COMMON QUESTIONS

  1. IS THE SITE RELIABLE?
Yes, our website is highly reliable. We implement SSL security, mandatory by law for all online stores. This technology encrypts all transactions carried out on our website, ensuring the confidentiality of your information. We work in partnership with Appmax, a leading online payments network in Brazil. We do not have access to your payment information, such as credit card numbers; Only Appmax receives them, ensuring your purchase is 100% safe. If you have any questions, do not hesitate to contact us: contato@marypops.com or by our chat.
 
  1. WHY DO PRODUCTS TAKE AN AVERAGE OF 7 TO 25 DAYS TO ARRIVE?
We offer products at very competitive prices, which requires partnerships with international suppliers (Europe and Asia). When placing an order in our store, we forward the request to our suppliers, who send it directly to the address indicated by you.
 
  1. DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes, all purchases made on our website are accompanied by tracking codes. We only work with trusted suppliers who provide this feature to ensure your security and peace of mind.
 
  1. WHEN WILL I RECEIVE MY TRACKING CODE?
The tracking code is sent to your email within 7 business days after placing the order. This deadline is established by our suppliers (product manufacturers). If, after this period, you have not received the code, please contact us at contato@lesenfants.com.br, including your order number (#MP1321), and we will respond within 24 hours.
 
  1. MY TRACKING CODE IS NOT SHOWING THE INFORMATION.
During transport between the country of origin and the country of destination, it is common for there to be no updates, as there is no movement of the package. You will be notified as soon as the package arrives in Brazil and, from then on, you will receive updates as transportation continues. So rest assured, your order is on its way.
 
  1. IS THERE ANY ADDITIONAL FEES I MUST PAY FOR THE PRODUCT?
No, the amount you pay is full for the product. Our products are not taxed by customs or the post office. If any type of taxation occurs, we assume responsibility and cover this fee. Send an email to contato@marypops.com informing what happened, and we will respond within 24 hours.